At Y-CON BPS, we believe that high performance doesn’t require burnout, long shifts, or toxic environments. We’re redefining the BPO industry by empowering young, motivated, top-performing university students from Latin America to support your business with excellence—right in their field of study.
We combine bilingual talent, academic strength, and tech-savvy minds to deliver real value in customer service, interpretation, admin support, and more—while creating fair, flexible, and dignified job opportunities.
Smart talent. Global impact. Human-first.
➕ What industries do you serve?
We work with startups, e-commerce brands, healthcare providers, law firms, SaaS companies, and more.
➕ Are your agents fluent in English and Spanish?
Yes, all our staff are fluent in both English and Spanish, trained to support clients across different time zones and industries.
➕ Can I scale my team up or down?
Absolutely. We offer flexible service models to grow or reduce your team depending on your project needs.
➕ What’s the onboarding process like?
At Y-CON BPS, we make onboarding fast, strategic, and seamless:
Initial Assessment
We meet with you to understand your business goals, current workflow, and team structure. Together, we identify strengths, improvement areas, and define the ideal team profile for your needs.
Tailored Workplan
Based on the assessment, we design a customized implementation plan, including timelines, roles, and onboarding goals to integrate your new team smoothly.
Talent Recruitment – Up to 10 Business Days
We source and pre-train top-performing, bilingual university students aligned with your requirements.
Team Integration – Within 5 Business Days
Your selected team members are onboarded into your operations, equipped with your tools, protocols, and guided by our internal coordinators for a smooth launch.